We have a virgin media wall socket with an ethernet port in the wall but no round cable. charleykate10. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Bits and bytes. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Packages. Virgin Media Wall Socket Example 2. From there it is going into the white distribution amplifier. 0 Kudos. I have checked outside and there is a brown box shared with the neighbour. TV on the go. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Thankssocket you need will be marked with the Virgin Media logo. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 1 ACCEPTED SOLUTION. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Hi mariz2198, thanks for posting and welcome to our community. Trouble shooter. There is no way I can insert the isolator cable into the - 5223924. . 5K. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. You'll have to cut the cable and seal the hole up. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. please - 5241140We would like to show you a description here but the site won’t allow us. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Installing and configuring your kitThank you. Yes, we will be able to fit another socket for you. Plug the cables into the Hub. Get the Hub ready by connecting the wires. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Tudor. The box and cables may have been removed by the previous occupiers. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. What you want is a telephone line extension from the hub to where you want the phone base unit located. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. I'm here to share knowledge, I don't work for Virgin Media. Tried looking but can't see a way to book an engineer for this?. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Options. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Options. Getting started & FAQ. I am so sorry to hear that you seem to be missing a wall socket in the home. “. I have 2 Virgin Media wall sockets. The box and cables may have been removed by the previous occupiers. Virgin Media; My Virgin Media. on 22-03-2023 10:44. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Forum Team. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 17-12-2022 10:39. Browse Virgin Media Virgin Media Community. Like the TV cable we have too. • Check the connection is tightly connected, it will make a 'click' noise. If you do need any. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Or wait here a day or two for a VM Mod to pick this up. Virgin media wall socket in an unusable place. a week ago. Cihank617. Tudor. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Vonage 2nd line. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Can you help? - 5401771 BrowseCheck your DMs btw. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). . I don't have virgin media wall socket in Volt Wednesday; VOLT Virgin and O2 in Volt Wednesday; Top. 0 Kudos. All the wall. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. My router does now provide internet but the light is always yellow and it. Tudor. AnthonyRaw1986. Security matters. First picture is telephone socket which is now not used. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. New Install Assistance. Why have I been allowed to take out a self home kit if it is - 4868899. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). on 01-12-2022 11:22. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. My Virgin Media App. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We recently applied for a virgin package of tv, phone and broadband. If you take a look at the back of your Smart Hub, you. 1 Mar 2016. There are multiple different branded wall boxes inside our flat but none. Options. Account - Cable. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Or a VM person will sort it for you when they get here in a day ot two. Wall socket. Virgin Media TV boxes need to be connected to a Hub so you can have the ability to watch recordings on any box in your home, no matter which one they're. Browse Virgin Media Virgin Media Community. I have taken a look on our side and can see you have spoken with the team regarding this. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. on 30-09-2022 14:24. Tuning in. Adduxi. VM don't use fibre inside the property. If you really need to take them off, just use a screwdriver to unscrew the screws. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. The wall box may be branded with the logos of an old cable TV company (not VM). Thank you. Back a step. 3 weeks ago. Hi @bingoman000. Problem solved? Click to. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. We would like to show you a description here but the site won’t allow us. 0 Kudos Reply. Socket should be on the underside. The only wall boxes are old NTL boxes with TV and FM connections. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. However, I do not have any of the specified wall sockets available. on 12-01-2023 10:45. Re: No virgin media wall socket. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I need an engineer. Options. Tudor. Finish tightening the screws with a screwdriver to secure the mount. When ordered it didn't say anything about needing a VM wall socket. See full list on itblogpros. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Options. I've selected self installation and have realised I have no vm wall socket. No wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The pre-install team number is 0800 052 1734. Whichever is the most suitable. Stay safe online. I don't work for Virgin Media. Tudor. I don't work for Virgin Media. Will an engineer h. Some properties do not have a wall socket, only a cable. But I don’t see anything like that apart from satellite dish cable outside the window. Everything is converted to specialised triple screened coaxial cable. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Live TV uses co-ax cables. Account - Mobile. Account - Cable. 1 ACCEPTED SOLUTION. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. Wall Socket. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Connect the Hub’s power cable with the blue tab. Also there will be an external, often brown, omnibox. No, the ethernet cable is for a wired device if you have one. 29/07/15 - 16:50 #1. VM BB TV Landline. . This promotion means you won’t pay the usual setup fee of £35. . Subscribe to this message's RSS feed. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. If it’s damaged, it could. I got a self setup broadband kit but have no Virgin media wall plug. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Options. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Thankfully, it's very easy to tell whether your. Tried looking but can't see a way to book an engineer for this? Thanks. Customer since 1993. Switched On Families. 0 Kudos Reply. 5. Yes. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Also there will be an external, often brown, omnibox. 2 weeks ago - last edited 2 weeks ago. Switched On. If no luck, call. We only have the Open reach Master socket 5C. I'm a Very Insightful Person, I'm here to share knowledge. Options. I was trying to book an engineer but I didn’t get anywhere. Follow these simple installation steps for your Virgin Media home phone set up. You're going to need… the Hub. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I can only find the TV socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. Get the Hub ready by connecting the wires. Back a step. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There should be a screw F socket on the bottom where the cable is now just pushed onto. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Various cable mediums are used in modern systems to transmit data. Networking and WiFi. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. on 01-01-2023 23:18. Joining in In response to Adduxi. 0 Kudos Reply. My Virgin Media App. It should be free of charge. If you have no luck you will need a technician’s install. Browse Virgin Media Virgin Media Community. on 31-12-2021 10:47. Jack14102. Plug into the Hub. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. The phone number doesn't connect you. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. on 08-01-2023 20:46. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Sorry to hear you have been having issues with your self-installation. on 23-10-2022 13:36. i opted for the self install, however on inspection we - 5180915. Tudor. Security matters. Switched On Families. If it’s damaged or not working correctly, it could be causing your internet issues. Telewest Cable Wall Sockets. We all know and love the internet and TV services that can enter our homes through entry points. However, I do not have any of the specified wall sockets available. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. 0 Kudos. Account - Cable. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. We would like to show you a description here but the site won’t allow us. on 12-01-2023 21:04. Joining in. Account - Mobile. Account - Mobile. Don’t worry that it is not a threaded plug. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We would like to show you a description here but the site won’t allow us. Or if the other end of the white cable is in a more useful. Virgin Media; My Virgin Media; Shop;. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. My Virgin Media App. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Please there is no virgin media wall socket and I don't know how to go about the installation. Phone line - 5 mins. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. The cable fits in the socket shown in the image attached. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Options. Browse Virgin Media Virgin Media Community. Security matters. on 30-09-2022 14:24. I also have this other dual cable going to the Smart Hub. I think there’s something missing to the Virgin Media wall socket in my flat. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Plug the cables into the Hub. Options. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Socket should be on the underside. Tudor. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I was told when purchasing the broadband package that fi. Thanks . It is actually a VM box but a very old one, even though it was still in use just over a month ago. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Turn on and start the Box. on 15-11-2022 18:53. But I. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box does however have a hole in. Well I can't seem to find anything like that and the closest thing I can find is a. Source: current tech for VM :) P. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Manage Your Account. Browse Virgin Media Virgin Media Community. Live TV uses co-ax cables. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Options. When you see the ‘starting up’ screen, you can pull the tab out of the remote. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Explain what needs to be done and book an engineer visit. Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. Jan 14, 2022. Options. Virgin will not remove them. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Push fit the VM-supplied lead onto the socket. Options. Unscrew the white cable with the black collar. You should see a cable going through the wall and if you trace this inside, you should get the cable. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Browse Virgin Media Virgin Media Community. You can get a small female to female connector at B&Q/Amazon to join two cables together. Explain what needs to be done and book an engineer visit. We appreciate you reaching out to us on here. I have had a look into your. Connect the Hub’s power cable with the blue tab. Re: No wall socket. You'll have to cut the cable and seal the hole up. My Virgin Media App. on 05-09-2023 20:36. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. Call the Pre-installation and delivery team on 0800 052 1734. Thanks for your reply and for confirming all this, jellyroll. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Just make sure you definately don't need it, or won't be needing it again. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. On the day of activation, connect your new router to the master phone socket. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. charleykate10. Don’t plug the power cable into a plug socket yet. -a power cable for the hub's adapter. Broadband and TV deals. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Very poor advice. Dave. Get the Hub ready by connecting the wires. It should be free of charge. on 27-01-2023 17:22. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. I was never asked if I had a wall box. Forum Team (Retired) 204 Views. The phone number doesn't connect you. Common examples include washing. Second, you'll likely need a manned installation for your VM services. . Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We can understand this is not ideal as a new customer and we want to best help. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Switched On Families. VM BB TV Landline. How to i book someone to come and - 5239743. 14-08-2023 16:02 - edited 14-08-2023 16:05. We would like to show you a description here but the site won’t allow us. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. #12. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Security matters.